Have You Recovered Yet?

Contractors should educate owners and facility managers on how they can recover costs. By Greg Hayne “Recovery” is the term a professional building manager uses when he takes the invoice you send him for a leak repair and “recovers” your fees by passing them along to others to pay. Perhaps the best example of this is where a property manager takes your invoice for a […]

Read Me

Millennial Employees are the Future of the Industry

In order to retain millennial employees, companies need to start changing. As a trainer and consultant to roofing companies, I have the opportunity to work with many roofing contractors. A recurring theme surrounding hiring new employees is understanding the millennial generation and how to ensure that their work environment is one that will keep them loyal and happy. A recent article by Michael Maccoby and Tim Scudder […]

Read Me

A Magic Word

Contractors who understand the power of this word should see results that feel like magic. By Greg Hayne As a trainer of commercial roofing contractor service departments one of the things I’ve noticed with the contractors I train is that most of them do not understand how professional managers look at or think about their roofing investments. Unless you are quite different than most, it […]

Read Me

It Just Went Click

Something just went “click.” It was unmistakable to me. Am wondering if you heard it too. By Greg Hayne As my bio indicates, I train commercial roofing contractor service departments, facilitate industry-specific peer groups and mentor/coach construction executives. Historically, most roofers could care less about service departments, viewing it as a necessary evil. They wouldn’t know what a peer group was if it reached up […]

Read Me

How Your Great Performance is Hurting You – Part 2

To differentiate yourself in the marketplace so you can earn a higher margin with lower hassle projects you need to do more. By Greg Hayne (To read Part 1 of this series, click here.) In Part 1 we outlined some of the behaviors present in the culture of many roofing companies. These behaviors are some of the key ingredients in the success you have.  In Part […]

Read Me

How Your Great Performance is Hurting You – Part 1

Your great performance culture may actually be preventing you from differentiating your roofing business in the marketplace. By Greg Hayne In today’s marketplace, contractors are looking for ways for differentiating themselves. Everybody says they want better quality work: work which has higher margins, lower hassle factor, or even better, both. Have you heard the phrase: “When the only tool you have in your toolbox is a […]

Read Me

Do You Want to Work for a Quality Contractor?

Rapid response and good communication is a sure way to keep the business of building owners who value the contribution a quality contractor brings to the table. By Greg Hayne No matter what region you are from, when bidding you notice your competing bidders. Certain names that, if you see them on the list, make you cringe.  You know instantly that you now have little […]

Read Me

The Peer Advantage

The Peer Advantage   Peer groups, brain trusts, advisory boards, and master mind groups are all names for a similar function—bringing the brightest minds together to make a current situation better. By adding a professional facilitator to the mix, members have not only learned more efficient, better practices while watching their company grow sustainably, but they have done so in an atmosphere free of many […]

Read Me

Four Steps to Free Up 10 Hours in Your Work Week – Part 3

Last week we talked about what is keeping you too busy and how to uncover new options to create more time. This week we will look at the last step to free up 10 hours a week and what you can expect from the process. By Greg Hayne, Hayne Coaching Group Step 4: Launch and Hang On Don’t be surprised when things get better, but […]

Read Me

Four Steps to Free Up 10 Hours in Your Work Week – Part 2

Last week we introduced the idea of side stepping the “daily deluge” so you can grow your business. This week we will share the first three steps to free up 10 hours a week. By Greg Hayne, Hayne Coaching Group Step 1: The Deeper ‘What’s’ and ‘Why’s’ of what’s keeping you too busy If I ask you what keeps you too busy, you can easily tell me. […]

Read Me